BMC Audio Visual has one simple goal

Mark Gusew Wednesday Jul 10, 2019

BMC Audio Visual has one simple goal... “To be the best”.

Not the biggest, not the loudest, not with the most gear, nor with the greatest discounts, but to be the “best” at what we do.

What does it take to be the best?

1. Attitude

The attitude of the staff and management has much to with the way a shop operates and it governs the “feel” or “vibe” of the place. If their staff are not really happy to be there, the client will notice and the experience will be lessened.

We love coming to work - we get to play with heaps of cool equipment and show it to our customers. Matching the right gear to each and every customer is what we are passionate about.

The sales role is more than just being able to quote prices, specifications and data. It’s about taking the time to chat with customers to find out their real needs and concerns and to show them products or offer services that will suit them best.

It includes suggesting how to integrate new equipment with existing equipment, demonstrating what is possible and suggesting appropriately priced options. It can also include offering additional services like delivery and installation. It’s about being professional and reputable - and it's about breaking down the complexity of equipment into simple and usable solutions. And making it fun!

2. Brands

You can’t be the best without stocking the world’s best brands. At BMC Audio Visual we stock the international brands that are positively talked about and used in high profile installations. These brands must also have substance, in most cases they are winners of international awards. These are brands that are renowned for what they do. Ideally, they should also be brands that are value for money, meaning that they perform well at their price point.

We favour brands that lead the technological charge. Sometimes the brands of yester-year just don’t cut it anymore, as new and exciting brands that use clever implementation of technology are often better value and simply perform better. This is especially true when it comes to audio visual equipment.

3. Limited Range

With so many brands and an abundance of choice, how do we make up our minds about what to stock?

We work very hard behind the scenes researching, comparing and testing various combinations of equipment, filtering the less impressive and coming up with a selection of brands and models that we are proud to recommend.

By making these selections in private, away from emotion, we are able to choose wisely - therefore we are confident that the recommendations we make to our customers are the most appropriate.

Not every brand is suitable; not every model from a given brand represents good value. We stock the equipment that we would use ourselves, or at least wholeheartedly suggest to our family or friends.

4. The Big Picture

When it comes to setting up a high quality AV system at home, honestly, it takes planning, planning and more planning.

The size of the room, how much ambient light is in the room, and the location of windows, doors, lights, vents etc. impact greatly on the design...along with questions such as how big should the TV or screen be?, and where should a projector be located & what type should it be?

These and many other important details must be considered for a smooth and successful installation and longterm enjoyment of the system.

Our approach is to help make our customers feel comfortable, never intimidated and to chat over coffee about their requirements, priorities and expected outcome so that we can plan a total solution, from whoa to go, with the goal of providing everything the customer needs as well as making it as stress free as possible.

5. Custom Projects

No two individuals are the same. No two projects are exactly alike. So we don’t have a “one size fits all” mentality. We appreciate that everyone has different priorities and budget and expectations. By understanding this, we tailor a custom solution for every unique environment.

We have literally transformed entire theatre rooms at the clients request by laying a new floor, suspended ceiling and wall coverings. For others, we have knocked down walls, built entire wall cabinets and remodelled part of the home. So we are very comfortable suggesting a unique solution for your particular needs. If you are unsure of how a project will work or look like, we are able to create a 3D render of the project ahead of time to show you exactly how it will be before we even start.

Having an interior designer and color consultant on staff also gives us the ability to really make a difference. We are able to model your home into a look that is sure to please everyone, including spouses. Many clients focus energy into the equipment that will be needed, without giving attention to the aesthetics. Most successful projects that stand the test of time and look as good as it performs require the professional services of a designer.

Whether your AV requirements are large or small, allow BMC Audio Visual to offer you a custom solution that meets your budget and expectations.

6. Installation

Our installers are meticulaous and enjoy bringing your project from concept to reality.

We believe it is important for our clients to be respected and listened to before, during and after the installation and it's why we use a select, small team that shares our values and philosophy.

Once everything is operating as expected, the job is not completed until we have trained the users in how to use the equipment and how to get the best out of it. Even complex installations can be easy to operate once setup properly and everyone is shown how to use it. We really want our clients to enjoy every part of the process.

We always appreciate referrals and a testimonial, so we are keen to ensure that each project goes smoothly, and as expected.

7. After-sales Service

We always stand behind the equipment that we sell and the projects that we deliver.

Another reason for carefully scrutinising the selection of our brands and equipment is the ability to provide reliable and well made products which will provide years of enjoyment. In the unlikely event of failure, we'll do whatever we can to fix the problem and endeavour to keep our clients happy for many years.