Our COVID-19 Trading Policy


This policy may change at any time without notice[Last updated: September 5, 2020]


Live Chat

For quick answers to your immediate questions, use our LIVE TEXT CHAT BOX.

We are generally available for chat between 12:30pm and 10:00pm.

Sales Assistance via Online Video

We’ve also installed an easy to use FREE VIDEO CHAT for assisted sales, AV consultations and advice.

To arrange a video call, please contact us

Showroom Visits

Our showroom is now generally open. However to provide you with the best service, we prefer to know that you're coming.

To arrange an appointment, call us on 03 8683 9910, SEND US AN EMAIL or use our LIVE CHAT service.

Our appointment times are very flexible – daytime, evenings, weekends – we’ll do our best to make a time available that suits you.

Please do not bring any children under the age of 16, or anyone exhibiting cold or flu symptoms of any kind to the showroom.

Installation & Servicing

At this time we are still available for AV installations and on-site servicing.

  • To protect your household and our installers, we will practice the most recent Commonwealth Government and/or Victorian Government health advice including:
    • maintaining the recommended person-to-person distance
    • wearing personal protection equipment
    • any other precautions as directed by official agencies
If Anyone in Your House Is Not Well…

We require that you contact us as soon as possible to reschedule an installation or a showroom appointment if any person in your house already has or begins to exhibit cold or flu symptoms of any kind.